Account & Data Deletion

Sign in, open Account, and choose “Permanently delete account”. Confirm the request in the application. Some sign-in methods require reauthentication first: Apple users reauthenticate so we can revoke Sign in with Apple authorization before the account is deleted. If a subscription is active, first choose “Manage or cancel subscription”. Once every subscription is confirmed not to renew, you may delete the account immediately. Deletion removes the reusable payment profile and ends any remaining paid access immediately; it does not automatically issue a refund, and statutory rights remain unaffected. Any subscription still set to renew blocks deletion.

If you cannot sign in, email support@kanminlabs.ai, preferably from the account email, with subject “KanminLabs data deletion request”. Include the account email or relay address and the login provider used. We may request limited information reasonably needed to verify identity.

We delete or de-identify the account and its associated profile, saved charts, submitted birth and location details, previews, requested reports, question cases, chart data, chat history, Memory candidates and evidence, and account-linked AI quality and content-report records. Billing cleanup removes unused purchased credits and, once billing is clear, reusable payment profiles and payment methods. Only records that must be retained for legal, accounting, dispute, or fraud-prevention purposes remain.

Payment and app-store transaction records, tax and accounting records, fraud-prevention evidence, legal holds, and dispute records may be retained where required or reasonably necessary. Retained information is restricted, not used for ordinary product personalization, and deleted when the retention reason ends.

After deletion completes, a one-way deletion-safety marker is retained for 45 days solely to prevent delayed requests or payment notifications from recreating deleted app data. It contains no direct account identifier or profile information. A marker for cleanup that is still pending remains until the request is resolved and is then removed or changed to the 45-day period.

In-app deletion is normally initiated after confirmation and any required subscription or sign-in reauthentication steps. For verified support requests, we aim to complete deletion as soon as reasonably practicable and within any period required by applicable law. Legal holds, identity verification, provider dependencies, or unresolved billing may extend the process; where appropriate, we will explain a material delay.