Account & Data Deletion

Sign in, open Account, and choose “Permanently delete account”. Confirm the request in the application. Some sign-in methods require reauthentication first: Apple users reauthenticate so we can revoke Sign in with Apple authorization before the account is deleted.

For a website subscription billed by Stripe, first choose “Manage or cancel subscription” in Account on the website. Account deletion is blocked while a Stripe subscription is still set to renew. Once Stripe confirms that every website subscription is scheduled not to renew, you may delete the account immediately.

An App Store or Google Play subscription does not block account deletion. Before deleting, open the corresponding store's subscription settings with the Apple or Google account used to purchase it. Account in the Kanmin mobile app also shows a store management link when a store subscription may still renew. Deleting your Kanmin account does not cancel that store subscription: the store may continue charging until you cancel there. If you also have a website subscription, the Stripe deletion requirements above still apply.

Deletion removes reusable website payment profiles and ends any remaining paid access immediately. It also removes unused purchased credits and does not automatically issue a refund; statutory rights remain unaffected.

If you cannot sign in, email support@kanminlabs.ai, preferably from the account email, with subject “KanminLabs data deletion request”. Include the account email or relay address and the login provider used. We may request limited information reasonably needed to verify identity.

We delete or de-identify the account and its associated profile, saved charts, submitted birth and location details, previews, requested reports, question cases, chart data, chat history, Memory candidates and evidence, and account-linked AI quality and content-report records. Billing cleanup removes unused purchased credits and, once website billing is clear, reusable website payment profiles and payment methods. Only records that must be retained for legal, accounting, dispute, or fraud-prevention purposes remain.

Account deletion removes account-linked server data; it does not remove native workspace copies retained on your devices, such as birth profiles, chart sessions, manual casts, professional charts and Timing briefs. Guest birth profiles and Timing briefs also remain in the shared guest area after signing in or deleting an account. To remove remaining copies, clear app storage in Android settings or delete the app on iOS; offloading an iOS app retains its data. Clearing local storage does not cancel a subscription or confirm a refund.

Payment and app-store transaction records, tax and accounting records, fraud-prevention evidence, legal holds, and dispute records may be retained where required or reasonably necessary. Retained information is restricted, not used for ordinary product personalization, and deleted when the retention reason ends.

After deletion, a protective record used only to recognize the deleted account is kept to prevent delayed requests or payment notifications from recreating deleted data. It contains no original account number or profile information. It is kept for 45 days after cleanup completes, or until cleanup finishes if still pending.

Separately, if welcome Credits have been received, we retain a minimal eligibility record throughout the welcome-offer program, including after deletion. It contains secret-keyed, one-way pseudonymous identifiers derived from a verified email or Apple/Google sign-in identity, plus a hashed reference to the original gift, not the raw email, provider identifier, birth details or chats. Its only purpose is preventing the same recorded identity receiving the gift again after account recreation; it is not used for personalization or AI processing. This record does not expire after 45 days. It is deleted when the program and this purpose end; required financial records have their own retention rules. It does not merge accounts or identify every account belonging to a person.

In-app deletion is normally initiated after confirmation and any required subscription or sign-in reauthentication steps. For verified support requests, we aim to complete deletion as soon as reasonably practicable and within any period required by applicable law. Legal holds, identity verification, provider dependencies, or unresolved billing may extend the process; where appropriate, we will explain a material delay.