Help & support

Contact KanminLabs

Tell us what happened, the approximate time, and whether you used the website, iOS or Android app. Include the app version and the account email or Apple relay address if the issue concerns your account.

Do not send your password, verification codes, payment-card details or private reading content. Remove personal details from any screenshot you share.

Signing in and email verification

Use the same sign-in method and account as before. For an email/password account, use the password-reset action on the sign-in screen. If email verification is pending, Account provides resend and verification-status actions; also check your spam folder.

A report or answer was interrupted

Return to the same report or conversation and use its recovery action if shown. Recovery checks the original request. A lost connection alone does not confirm that generation failed or that Credits were restored. Contact us if the answer or balance remains unresolved.

Purchases, subscriptions and Credits

Check Account with the same Kanmin account used for the purchase. For an app-store purchase, use Restore purchases in the mobile app. Manage or cancel an App Store or Google Play subscription in that store; website subscriptions are managed from Account on the website. Refund information is in the subscription policy.

AI permission and privacy

You can review or withdraw AI data permission in Account. Withdrawing it stops new AI generation; it does not delete completed answers. Read the privacy policy for data use and available choices. You can report an unsuitable AI answer using its in-app report action.

Deleting your account

Open Account and choose Permanently delete account. Follow any sign-in or billing steps shown. Deleting the account does not cancel an App Store or Google Play subscription. If you cannot sign in, follow the email option on the account-deletion page.